Here are the answers to some frequently asked questions – we will be updating this on a regular basis so keep checking back.
If your question is not answered here, please contact us by email at firstname.lastname@example.org
Is Undercover Festival an outdoor festival?
NO – The Undercover Festival does what it says on the tin – it’s an indoor festival! So there’s no need to worry about rain.
What Bands are Playing and When?
Please see the Line-up section of this website for the band.
How Do I Get Tickets?
Please see the Tickets section of this website where you can buy tickets from us online or in person from selected shops.
There should be tickets available on the door but these are cheaper in advance.
Can I Get A Refund?
Like any other festival or gig we cannot refund unwanted tickets, sorry.
I Have Lost My Ticket, Can I Get A Replacement?
Like any other event, ticket agency or box office, we cannot replace lost tickets so make sure you keep them safe!
What are the Opening / Closing / Re-entry Times?
Doors Open 4pm on the Friday and 1pm on the Saturday.
Music starts at 4:30pm on the Friday and 2pm on the Saturday.
Music ends at 2:00am both days.
You can leave and Re-enter The Festival up to 8pm each day.
Please note ticket exchange closes 10pm sharp each day.
Getting Wristbands on the day
Tickets / Wristband exchange will be via the Hall By The Sea Road Entrance only (or more simply the entrance facing the sea)
On arrival you will be directed to Wristband Exchange. If you have ordered an e-ticket you will need ID and either a mobile version or a print out of the ticket.
Please note that ticket exchange closes 10pm each day.
We do this for every Undercover event this way it discourages pi**heads and all that entails.
Please note that the venue are insisting on full bag searches these will be taking place at both entrances for all ticket holders, staff & bands.
Somewhere to stay during Undercover @ Margate?
Where Is It and How Do I Get There?
Undercover Festival is on Friday 13th and Saturday 14th APRIL 2018
Undercover is held INDOORS at the unique and quirky setting of
Margate, Kent, CT9 1XJ
BY BUS / BY COACH / BY CAR / BY TRAIN
A Great deal of helpful information is on the Dreamland site https://www.dreamland.co.uk/travelling-to-us
Is There Car Parking?
There is pay and display car parking close to the back of Dreamland but this is quite pricey.
There are alternatives.
Round the corner from Dreamland is the Arlington Car Park, located on All Saints Avenue, CT9 5QH. The rate for parking is £7 for one day. If you show your Undercover ticket or wristband at the gate parking will be £5, we know it’s not a lot cheaper but this makes vastly cheaper than the main car park near Dreamland.
The station that is nearby has parking at around £3.50 a day but get in quick as there are not many spaces here.
Plus loads of parking spaces in the general area and the seafront.
Not all roads in Margate have pay and display parking in fact there is plenty of off road parking areas just up from the station before you come into town.
What About Children/Young People?
Will There Be Facilities For Disabled Persons?
A change from 2017 is that there will be more seating areas provided at both stages.
What Food and Drink Will Be Available?
A change from 2017 is that we have been assured there will be a wider range of drinks than 2017.
Catering and bars will be managed by the site owners; a range of hot and cold food will be available to purchase.
Food – Before 6pm there is a full range of street food stalls in the general park area.
We are in discussion with the venue on what food will be provided when the park closes.
We are also in discussions with the venue over closing times for food stalls for ticket holders. At the moment it will be 10pm.
Can I Bring My Own Alcohol?
You are not permitted to bring your own alcohol onto the venue under any circumstances.
Can I Bring My Own Food and Soft Drinks?
Sorry you will not be able to bring your own food and soft drinks to the festival, but these will be provided on site.
Health and Safety
All ticket holders are advised to read this section with regards to First Aid, Responsible Drinking, Protect your hearing and Emergencies.
What About Illegal Drugs?
Undercover Festival is a drug free festival and no illegal drug use, sale or distribution will be tolerated.
If you are found to be using, selling or distributing illegal drugs at the festival you will be removed from the site and will most likely be dealt with severely by the police.
There are NO first warnings – if you use drugs you are OUT!
Will Medical Assistance Be Available?
Emergency medical assistance will be available – please contact one of our stewards in the first instance.
What about Smoking?
In accordance with UK law the whole of the venue is a no smoking area, there is a designated outdoor smoking area at the venue.
Street Teams / Can I Help? / Flyers and Social Media
Without you Undercover Festival will simply not happen and with your help we can make this year’s festival a great success.
Any help you can give to get to word out is appreciated as it all helps make Undercover that extra bit special.
Please contact us at email@example.com if you can help flyer gigs in your area. Plus if you know of any shops, records, clothes, vintage etc that can put up a poster or stick flyers on their counter, please let us know.
Who we can reach on social media is limited unless we spend bundles on advertising which means we would not have much left for bands etc, so your help by inviting people to the event page and sharing banners when they are up will be greatly appreciated.
It all helps you know and see you down the (Sea) Front come April if not before.
I Am In A Band – Can We Play At The Festival?
If you are not playing why not come along to Undercover anyway as it’s a great place to network.
I Am A Trader – Can I Have A Stall?
There will be a number of stalls available for the sale of suitable merchandise but no food or drink as this is provided by the site owners. Please contact us for rates and further details at firstname.lastname@example.org.
How Can I Get A Press Pass?
Press Passes will be available but only for media outlets/individuals who have helped us in some way to raise the profile of the festival. Please contact us at email@example.com for more information.
Are cameras allowed?
Yes for personal use only but please don’t be a pain in the bum with your camera. The public are not allowed to take photo’s from the pit and no professional photographers or photography will be allowed without prior permission. We already have an official photographer so thanks for the offer but we are happy with “Our Gerry”.
Please contact firstname.lastname@example.org if you require press accreditation or are unsure of our photography policy.
Can I have a job?
As an indoor festival we do not have that many jobs going and most of the help we get is with our band of volunteers without which the festival would not take place. These roles are pretty much full.
However as always we need help spreading the word online and help flyer gigs see Street Teams link for more info.
I Can’t Find the Answer to My Query – Who Do I Contact?
If your question isn’t answered here please email us at email@example.com.