About / FAQs

FAQs

Here are the answers to some frequently asked questions – we will be updating this on a regular basis so keep checking back.

If your question is not answered here, please contact us by email at undercoverfest@btinternet.com

Is Undercover Festival an outdoor festival?

NO – The Undercover Festival does what it says on the tin – it’s an indoor festival! So there’s no need to worry about rain.

What Bands are Playing and When?

Please see the Line-up section of this website, stages and timings are all being updated on a regular basis while things are finalised but please be aware that these are all subject to change at short notice.

I Am In A Band – Can We Play At The Festival?

Click here for more information

How Do I Get Tickets?

Please see the Tickets section of this website where you can buy tickets from us online, by post or in person from selected shops.

See this link for terms and conditions of sale.

Can I Get A Refund?

Like any other festival or gig we cannot refund unwanted tickets, sorry.

I Have Lost My Ticket, Can I Get A Replacement?

Like any other event, ticket agency or box office, we cannot replace lost tickets so make sure you keep them safe!

Getting Wristbands on the day

On arrival you will be directed to Wristband Exchange. If you have ordered an e-ticket you will need ID and either a mobile version or a print out of the ticket.

Please note that ticket exchange closes 10pm each day.
We do this for every Undercover event this way it discourages pi**heads and all that entails.

Somewhere to stay during Undercover @ Margate? 

Click here for more information

Where Is It and How Do I Get There?

Undercover Festival is at:
Dreamland Margate

Marine Terrace
Margate, Kent, CT9 1XJ

BY BUS / BY COACH / BY CAR / BY TRAIN

A Great deal of helpful information is on the Dreamland site https://www.dreamland.co.uk/travelling-to-us

Is There Car Parking?

There is pay and display car parking close to Dreamland plus loads of parking spaces in the general area and the seafront.

What are the Opening Times?

Doors Open 4pm on the Friday and 1pm on the Saturday.

Music starts at 4:05pm on the Friday and 1.15pm on the Saturday.

Music ends at 2:00am both days.

Please note that ticket exchange closes 10pm each day.
We do this for every Undercover event this way it discourages pi**heads and all that entails.

Can I Leave and Re-enter The Festival?

You will be provided with a wristband which can be used to leave and re-enter the site.  If you damage your wristband please contact a steward while you are on site as we will not be able to re-enter without one.

No entry or re-entry will be permitted after 10pm

What About Children/Young People?

Click here for more information

Will There Be Facilities For Disabled Persons?

Click here for more information

What Food and Drink Will Be Available?

Catering and bars will be managed by the site owners; a range of hot and cold food will be available to purchase.

Can I Bring My Own Alcohol?

You are not permitted to bring your own alcohol onto the venue under any circumstances.

Can I Bring My Own Food and Soft Drinks?

Sorry you will not be able to bring your own food and soft drinks to the festival, but these will be provided on site.

What About Illegal Drugs?

Undercover Festival is a drug free festival and no illegal drug use, sale or distribution will be tolerated.

If you are found to be using, selling or distributing illegal drugs at the festival you will be removed from the site and will most likely be dealt with severely by the police.

There are NO first warnings – if you use drugs you are OUT!

Will Medical Assistance Be Available?

Emergency medical assistance will be available – please contact one of our stewards in the first instance.

What about Smoking?

In accordance with UK law the whole of the venue is a no smoking area, there is a designated outdoor smoking area at the venue.

I Am A Trader – Can I Have A Stall?

There will be a number of stalls available for the sale of suitable merchandise but no food or drink as this is provided by the site owners.  Please contact us for rates and further details at undercoverfest@btinternet.com.

How Can I Get A Press Pass?

Press Passes will be available but only for media outlets/individuals who have helped us in some way to raise the profile of the festival.  Please contact us at undercoverfest@btinternet.com for more information.

I Can’t Find the Answer to My Query – Who Do I Contact?

If your question isn’t answered here please email us at undercoverfest@btinternet.com.