FAQs – Guildford

Undercover Festival(s) and Events back with a bang!!

Undercover for the very best live alternative music inc Punk, Ska, Reggae, Ska Punk, Post Punk, Ska Core, Psychobilly and so much more.

Yes small festivals and events are two a penny “BUT you won’t find anything like Undercover especially in the South East”

“Undercover” because of the music and “Undercover” well because it is.


Undercover Festival is back on the road!
A New Month and New Location… 26th and 27th Sept 2025 South Essex

All other Undercover events will remain at our long-standing home.
Suburbs The Holroyd Guildford.


We believe we run the very best gigs at the very best venue, but we would say that wouldn’t we…what do others say?

Spotlight on Suburbs The Holroyd and Undercover


For details of upcoming Undercover Events at Suburbs The Holroyd, Guildford, see Gigantic Tickets.


Here are the answers to some frequently asked questions – we will be updating this on a regular basis so keep checking back. If your question is not answered here, please contact us by email at undercoverfest@btinternet.com

FAQs

Getting Here

After a number of successful gigs, unless stated otherwise all Undercover Events are held at:

Suburbs The Holroyd,
Aldershot Road,
Guildford,
Surrey, GU2 8AF

There is a car park on site and there is a lot of local off road parking. 

The closest railway station is Guildford, where just around the corner is Guildford Bus Station with a short ride to the venue on the Number 4 or Number 20 bus, to Woodbridge Hill.

The Number 20 is a longer route that also goes Aldershot, Tongham, Ash, Normandy, and Guildford, whereas the Number 4, with the Number 5, being a local service. Timetables can be found here for the Number 20, or here for the Number 4 & 5.

Is this an outdoor event?

NO – Undercover does what it says on the tin – it’s an indoor event!  So there’s no need to worry about rain (well not while you are in the venue).

What Bands are Playing and When?

Please check out the Undercover Facebook page or our page on Gigantic Tickets for all gigs.

How Do I Get Tickets?

Please see our page on Gigantic where you can buy tickets from us online, or you can get tickets in person at FACE VALUE at any Undercover Event or in person from Sounds of The Suburbs Record Store Ruislip.

If there are any tickets available on the door these will be a lot more expensive than in advance.

Can I Get A Refund?

Like any other festival or gig we cannot refund unwanted tickets, sorry.

Like other promoters except if an event is cancelled we are not able to offer refunds.

We do our best to keep quality alternative live music going, your support is appreciated.

I Have Lost My Ticket, Can I Get A Replacement?

Like any other event, ticket agency or box office, we cannot replace lost tickets so make sure you keep them safe!

What are the Opening / Closing / Re-entry Times?

These vary per event

Getting Wristbands on the day

On arrival you will be directed to Wristband Exchange. If you have ordered an e-ticket you will need ID and either a mobile version or a print out of the ticket.

Please note that ticket exchange closes 10pm each day. We do this for every Undercover event this way it discourages pi**heads and all that entails.

Somewhere to stay during Undercover

See this page.

What About Children/Young People?

Most events are 18+, but check the event pages on Facebook or Gigantic for variations.

What Food and Drink Will Be Available?

Bars will be managed by the venue owners; a range of hot and cold food is available near to the venue.

Can I Bring My Own Alcohol?

You are not permitted to bring your own alcohol onto the venue under any circumstances.

Can I Bring My Own Food and Soft Drinks?

Sorry you will not be able to bring your own food and soft drinks to the festival, but these will be provided on site.

Health and Safety

All ticket holders are advised to read this section with regards to First Aid, Responsible DrinkingProtect your hearing and Emergencies.

Click here for more information

What About Illegal Drugs?

Undercover Festival is a drug free festival and no illegal drug use, sale or distribution will be tolerated.

If you are found to be using, selling or distributing illegal drugs at the festival you will be removed from the site and will most likely be dealt with severely by the police.

There are NO first warnings – if you use drugs you are OUT!

Will Medical Assistance Be Available?

Emergency medical assistance will be available – please contact one of our stewards in the first instance.

What about Smoking?

In accordance with UK law the whole of the venue is a no smoking area, there is a smoking area at the front of the venue.

I Am In A Band – Can We Play At The Gigs?

Are you sure you will fit with what we do?
Drop us an email at undercoverfest@btinternet.com.

I Am A Trader – Can I Have A Stall?

Drop us an email at undercoverfest@btinternet.com.

How Can I Get A Press Pass?

Press Passes will be available in limited number but only for media outlets/individuals who have helped us in some way to raise the profile of the festival. Please contact us at undercoverfest@btinternet.com for more information.

Are cameras allowed?

Yes for personal use only but please don’t be a pain in the bum with your camera.

I Can’t Find the Answer to My Query – Who Do I Contact?

If your question isn’t answered here please email us at undercoverfest@btinternet.com.