About / FAQs

Undercover Festival(s) and Events back with a bang!!

Unless we say otherwise all future Undercover Festivals and Events are at:

Suburbs The Holroyd,
Aldershot Road,
Surrey, GU2 8AF

After a successful SOLD OUT Undercover Festival 9 in October (moved from April 2021); and a busy and lively Undercover TEN!
We are back with a huge programme of events including Undercover ELEVEN!

Yes small festivals are two a penny “BUT you won’t find anything like Undercover especially in the South East”

The next Undercover Festival will be
14,15,16 April 2023

BUT we have a mouth watering smorgasbord of alternative music before and after then!

Other Undercover events are planned for the rest of 2022 and 2023, see “Other Events” for details

Here are the answers to some frequently asked questions – we will be updating this on a regular basis so keep checking back. If your question is not answered here, please contact us by email at undercoverfest@btinternet.com


Is this an outdoor event?

NO – Undercover does what it says on the tin – it’s an indoor event!  So there’s no need to worry about rain (well not while you are in the venue).

What Bands are Playing and When?

Please see the Line-up section of this website.

How Do I Get Tickets?

Please see the Tickets section of this website where you can buy tickets from us online, by post or in person from selected shops.

If there are any tickets available on the door these will be a lot more expensive than on the door; that is if any are left as we anticipate selling out very quickly.

Can I Get A Refund?

Like any other festival or gig we cannot refund unwanted tickets, sorry.

These are uncertain times, in some circumstances cancellations are inevitable and we hope you can bear with us.

Each gig we put on we aim to make it an event with bands playing. Given the climate we are in all gigs line ups are subject to change more so than in normal circumstances.

If there are any band cancellations A replacement will be found, who that will be will depend on availability but at Undercover we always aim to have the best possible line up given budgets etc.

Like all other promoters except if an event is cancelled we are not able to offer refunds if a band has to be replaced.

We do our best to keep quality alternative live music going, your support and understanding in these most difficult, unusual and uncertain of times is appreciated.

I Have Lost My Ticket, Can I Get A Replacement?

Like any other event, ticket agency or box office, we cannot replace lost tickets so make sure you keep them safe!

What are the Opening / Closing / Re-entry Times?

These vary per event
But for Undercover Festival ELEVEN will be:

Friday 14th  April 2023: Doors open 5pm. Music ends midnight.
Saturday 15th April 2023: Doors open 12.30pm. Music ends midnight..
Sunday 16th April 2023: Doors open 12.30pm. Music ends 10pm.

You can leave and Re-enter The Festival up to 10pm each day.
Please note ticket exchange closes 10pm sharp.

Getting Wristbands on the day

On arrival you will be directed to Wristband Exchange. If you have ordered an e-ticket you will need ID and either a mobile version or a print out of the ticket.

If you are collecting Crowdfunder reward ticket(s) your ticket(s) will be waiting for you on the door and you can exchange them for wristbands.  There may be more than one ticket to collect but only the name of the person who made the CF pledge will be able to collect the reward tickets.

Please note that ticket exchange closes 10pm each day. We do this for every Undercover event this way it discourages pi**heads and all that entails.

Somewhere to stay during Undercover

See this page.

What About Children/Young People?

Undercover Festival 11 will be held at an 18+ venue.

What Food and Drink Will Be Available?

Bars will be managed by the site owners; a range of hot and cold food is available near to the venue.

Can I Bring My Own Alcohol?

You are not permitted to bring your own alcohol onto the venue under any circumstances.

Can I Bring My Own Food and Soft Drinks?

Sorry you will not be able to bring your own food and soft drinks to the festival, but these will be provided on site.

Health and Safety

All ticket holders are advised to read this section with regards to First Aid, Responsible DrinkingProtect your hearing and Emergencies.

Click here for more information

What About Illegal Drugs?

Undercover Festival is a drug free festival and no illegal drug use, sale or distribution will be tolerated.

If you are found to be using, selling or distributing illegal drugs at the festival you will be removed from the site and will most likely be dealt with severely by the police.

There are NO first warnings – if you use drugs you are OUT!

Will Medical Assistance Be Available?

Emergency medical assistance will be available – please contact one of our stewards in the first instance.

What about Smoking?

In accordance with UK law the whole of the venue is a no smoking area, there is a smoking area at the front of the venue.

I Am In A Band – Can We Play At The Festival?

Sorry we are full

I Am A Trader – Can I Have A Stall?

Drop us an email at undercoverfest@btinternet.com.

How Can I Get A Press Pass?

Press Passes will be available in limited number but only for media outlets/individuals who have helped us in some way to raise the profile of the festival.  Please contact us at undercoverfest@btinternet.com for more information.

Are cameras allowed?

Yes for personal use only but please don’t be a pain in the bum with your camera.  We already have an official photographer so thanks for the offer but we are happy with “Our Gerry”. Please contact undercoverfest@btinternet.com if you require press accreditation or are unsure of our photography policy.

Can I have a job?

As an indoor festival we do not have that many jobs going and most of the help we get is with our band of volunteers without which the festival would not take place.  These roles are pretty much full.

However as always we need help spreading the word online and help flyer gigs see Street Teams link for more info.

I Can’t Find the Answer to My Query – Who Do I Contact?

If your question isn’t answered here please email us at undercoverfest@btinternet.com.