Here are the answers to some frequently asked questions – we will be updating this on a regular basis so keep checking back.
If your question is not answered here, please contact us by email at firstname.lastname@example.org
When and Where Is It?
Undercover Festival is INDOORS on Friday 26th Saturday 27th and Sunday 28th APRIL 2019
Undercover is held at the unique and quirky setting that has had many uses over the years, originally intended for use as a community centre and swimming baths, and having survived everything from world wars, infernos, old time music hall, to hardcore punk shows – The venue has steadily earned a reputation as one of the most vibrant and diverse music venues in London.
Boston Music Room / The Dome.
178 Junction Road
Situated close to Tufnell Park Tube Station which is on the Northern Line.
Is Undercover Festival an outdoor festival?
NO – The Undercover Festival does what it says on the tin – it’s an indoor festival! So there’s no need to worry about rain (well not while you are in the venue).
What Bands are Playing and When?
Please see the Line-up section of this website.
How Do I Get Tickets?
Please see the Tickets section of this website where you can buy tickets from us online, by post or in person from selected shops.
If there are any tickets available on the door these will be a lot more expensive than on the door; that is if any are left as we anticipate selling out very quickly.
Can I Get A Refund?
Like any other festival or gig we cannot refund unwanted tickets, sorry.
I Have Lost My Ticket, Can I Get A Replacement?
Like any other event, ticket agency or box office, we cannot replace lost tickets so make sure you keep them safe!
What are the Opening / Closing / Re-entry Times?
Doors Open 4pm on the Friday, 1pm on the Saturday and 2pm on the Sunday.
Music ends at 2:00am Friday and Saturday and 10.30pm on the Sunday.
Live music ends 11pm on the Friday and Saturday, there will be an aftershow party (see line up) , open to all in stage II.
You can leave and Re-enter The Festival up to 8pm each day.
Please note ticket exchange closes 10pm sharp each day.
Getting Wristbands on the day
On arrival you will be directed to Wristband Exchange. If you have ordered an e-ticket you will need ID and either a mobile version or a print out of the ticket.
Please note that ticket exchange closes 10pm each day.
We do this for every Undercover event this way it discourages pi**heads and all that entails.
Somewhere to stay during Undercover
What About Children/Young People?
This is a 14+ event, anyone under 18 has to be accompanied by a responsible adult at all times.
Due to Local Authority Licensing requirements all Under 18s have to leave the venue by 11pm each night.
Unfortunately for 2019 we are not able to do family tickets, this is as the venue is smaller than previous events and we will not have the space for such a scheme.
Will There Be Facilities For Disabled Persons?
What Food and Drink Will Be Available?
Catering and bars will be managed by the site owners; a range of hot and cold food will be available to purchase.
Can I Bring My Own Alcohol?
You are not permitted to bring your own alcohol onto the venue under any circumstances.
Can I Bring My Own Food and Soft Drinks?
Sorry you will not be able to bring your own food and soft drinks to the festival, but these will be provided on site.
Health and Safety
All ticket holders are advised to read this section with regards to First Aid, Responsible Drinking, Protect your hearing and Emergencies.
What About Illegal Drugs?
Undercover Festival is a drug free festival and no illegal drug use, sale or distribution will be tolerated.
If you are found to be using, selling or distributing illegal drugs at the festival you will be removed from the site and will most likely be dealt with severely by the police.
There are NO first warnings – if you use drugs you are OUT!
Will Medical Assistance Be Available?
Emergency medical assistance will be available – please contact one of our stewards in the first instance.
What about Smoking?
In accordance with UK law the whole of the venue is a no smoking area, there is a designated smoking area at the venue.
Getting the word out
I Am In A Band – Can We Play At The Festival?
I Am A Trader – Can I Have A Stall?
There will be a number of stalls available for the sale of suitable merchandise but no food or drink as this is provided by the site owners. Please contact us for rates and further details at email@example.com.
How Can I Get A Press Pass?
Press Passes will be available in limited number but only for media outlets/individuals who have helped us in some way to raise the profile of the festival. Please contact us at firstname.lastname@example.org for more information.
Are cameras allowed?
Yes for personal use only but please don’t be a pain in the bum with your camera. We already have an official photographer so thanks for the offer but we are happy with “Our Gerry”.
Please contact email@example.com if you require press accreditation or are unsure of our photography policy.
Can I have a job?
As an indoor festival we do not have that many jobs going and most of the help we get is with our band of volunteers without which the festival would not take place. These roles are pretty much full.
However as always we need help spreading the word online and help flyer gigs see Street Teams link for more info.
I Can’t Find the Answer to My Query – Who Do I Contact?
If your question isn’t answered here please email us at firstname.lastname@example.org.